FAQ - Frequently Asked Questions

1) How can I STOP this service?
There are three ways to stop this service:
1: By SMS: You can unsubscribe at any time by sending STOP by SMS followed by the keyword (example: STOP SX) to 67800. You will then be automatically unsubscribed.
2: Via e-mail: You can send an e-mail with the phone number you wish to unsubscribe to: [email protected]. You will then be unsubscribed within 24 hours if the email is sent during a working day, or on Monday if it is sent on a Friday.
3: Via the assistance number: our customers can call the assistance number free of charge at 20880495 to reach one of our advisers (available during opening hours). The customer will then be unsubscribed within 24 hours if the request is made during a working day.

2) How can I register for this service?
You must complete the following steps in order to register for the Appsdorado service:
i. Via a mobile handset, click on one of our advertising ribbons or one of our online advertisements.
ii. You will be redirected to the confirmation page where you will be asked to send an SMS with the necessary keyword to the short number 67800. On the landing page, you will be able to see general and other information regarding the product.
iii. You must send an SMS with the correct keyword to the short number 67800.
iv. You are now subscribed to the Appsdorado service. You will receive a registration confirmation request followed by a URL link to access the content.

If you are on a tablet, PC or laptop, you can also subscribe to the service by performing the following steps:
i. As soon as you come across our banner ad or any other online advertisement via PC/laptop/tablet, click on that advertisement.
ii. You will then be redirected to the landing page where you can see general and other information regarding the product. Enter a valid Luxembourg mobile number.
iii. You will be redirected to our confirmation page where you will need to enter the correct PIN. This PIN code will be sent to you at the phone number you provided in the previous step.
iv. After entering the correct PIN, you will finally be subscribed to Appsdorado. You will receive a registration confirmation request followed by a URL link to access the content.

3) What are the charges for this service?
The registration fee for the Appsdorado service is 3 EUR per SMS, 9 EUR per week, 3 SMS per week.

4) How many messages will I receive?

The service includes sending 3 (three) Premium text messages per week. These messages contain a URL link allowing you to access the Appsdorado service

5) How long does the service last?
The service is provided in the form of a subscription. It ends when you unsubscribe.

6) Didn't know I was a subscriber?
All information in the ad clearly indicates that this is a subscription. In addition, after registration, the customer receives a free information message indicating the cost of the service, the duration, the procedure to follow to unsubscribe and a link to the website for more information on the service.

7) Why am I getting messages even though I didn't register?
We never send paid messages to a mobile phone number that has not subscribed to one of our services. You may have forgotten that you registered. Be careful when giving your mobile number to someone. The subscription only activates when you decide.

8) I thought this service was free?
To avoid misunderstanding, the price of the service is indicated several times on all our advertisements and by text message.

9) My son subscribed to the service without doing it on purpose.
We understand that this situation is annoying. To unsubscribe directly, send an SMS typing STOP followed by the keyword to 67800. See section 1 of the FAQ for other unsubscribe methods.
On our website and subscription request message, we point out that these services are only intended for mobile phone users over the age of 18.
Our services comply with the regulations of mobile phone network operators in Luxembourg.

10) Spam
The Appsdorado service does not send email. Our affiliate networks refer to our products in their promotional materials which are distributed through various channels, including email. If you have subscribed with one of these networks to receive promotional offers via e-mail, you will therefore be able to take advantage of the Appsdorado service offer.

If you do not wish to receive these emails, you must contact the sender and inform them of your request. Typically, you'll see an "unsubscribe" button in these emails that will allow you to block emails from a particular sender. You can also block the sender of this email through your email tool (Hotmail, Outlook, Gmail, etc.).

11) Pop up
Some software offers an integrated advertisement service. These types of ads allow software developers to offer free software, and can be present in many applications. They can include download accelerators, weather forecasting tools, and music download apps.

Our affiliate networks may promote the Appsdorado services through pop-up advertisements that appear on screen while using these applications.

Additionally, some websites may generate their own pop-up ads. In most cases, this allows them to continue offering free information and products. It can be compared to TV channels which can broadcast their programs for free through advertising. Pop-ups are harmless and can be closed like any other pop-up. However, if you want to block these pop-ups, you can uninstall the application from which they come, or install a pop-up blocker such as AdAware for example.

12) My question is not in the FAQ!
For any other questions, please email your request to: [email protected]. Please include your phone number in the email.

You can also contact our helpdesk free of charge: 80081240 (advisors are available to answer you during opening hours).